Terms and conditions for all services

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These terms and conditions supersede any previous terms and conditions. Rates for all services are subject to change without notice and new rates will apply at the time of booking unless your consultation is already booked and confirmed.

 

To secure and hold your booking, payment for a remote consultation is to be paid in full within 48 hours of the behavioural assessment form being emailed to you. For an in-home consultation, a deposit of $150 is to be paid within 48 hours of the behavioural assessment form being emailed to you and the balance paid either 48 hours prior to our first consultation or at the consultation.

 

Payments for consultations are refundable up until 72 hours before the consultation; less a $150 cancellation fee (includes GST). This is to cover holding the date and work already done by assessing your cat's behavioural assessment form and formulating a draft treatment plan. If you need to reschedule the consultation at least 72 hours prior to our consultation, there is no charge. If you need to reschedule the consultation within 72 hours of the consultation, there is a $50 fee. Once we commence our first consultation, payment is non-refundable.  

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By engaging with What's Up PussyCat?, you, the customer,  waive and release Regina Hall-Jones, What’s Up PussyCat? and any employees from any claims, demands, debts, expenses, cause of action, lawsuits, damages and liabilities, of every kind of nature, arising from or in any way related to your participation in any events or activities conducted; this does not apply to any acts of gross negligence, or intentional, wilful or wanton misconduct.

 

You, the customer, understand and agree by this waiver that you assume any risk and take full responsibility and waive any liability for personal injury or death sustained to you, animal(s) receiving behavioural treatment or any animal or person who visits or resides at your property or who comes into contact with the animal receiving treatment or damage or loss of personal property associated with advice or recommendations offered by What’s Up PussyCat? in relation to the behavioural treatment of your animal(s).

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What's Up PussyCat? does not guarantee the resolution of the behavioural issue of your animal. However, I do guarantee that I will use all of my experience, knowledge, time and energy helping you and your cat(s) manage/resolve your cat(s) behavioural issue. 

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Covid safe plan

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I want to keep everyone as healthy as possible. If I am sick, I am not able to work and then let clients down which I don't want to do; plus I don't want to pass anything on to anyone else! Please note the following criteria for an in-home consultation: 

 

Everyone in your home must be free of any cold/flu-like symptoms. I will also be free of any cold/flu-like symptoms, or our consultation will be rescheduled.

 

Please reschedule our consultation if you or anyone in your home has been in close contact with a positive Covid case or anyone with any contagious illness within the last seven days.

 

I will wear a mask and request that rooms be as well-ventilated as possible during the consultation.

 

Thank you for your understanding.  

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                                                                           In-home consultations

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By doing only one in-home consultation a day, I am not bringing any scents of other cats/animals into your home that might upset your cat(s) and can ensure that strict hygiene standards are followed for you and other cat clients.      ​