Terms and conditions for all services

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Rates for all services are subject to change without notice and new rates will apply at the time of booking unless your consultation is already booked and confirmed.

 

To secure and hold your booking, payment for a remote consultation is to be paid in full within 48 hours of the behavioural assessment form being emailed to you. For an in-home consultation, a deposit of $150 is to be paid within 48 hours of the behavioural assessment form being emailed to you and the balance paid at the consultation. 

 

Payments for consultations are refundable up until 72 hours before the consultation; less a $110 cancellation fee (includes GST). This is to cover holding the date and work already done assessing your cat's behavioural assessment form and formulating a draft treatment plan. If you need to reschedule the consultation, there is no charge.  

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Covid safe plan

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I want to keep everyone as healthy as possible. If I am sick, I am not able to work and then let clients down which I don't want to do; plus I don't want to pass anything on to anyone else! Please note the following criteria for an in-home consultation: 

 

Everyone in your home must be free of any cold/flu-like symptoms. I will also be free of any cold/flu-like symptoms or our consultation will be rescheduled.

 

Please reschedule our consultation if you or anyone in your home has been in close contact with a positive Covid case within the last 7 days.

 

I will wear a mask and it is requested that rooms be as well-ventilated as possible during the consultation.

 

Thank you for your understanding.  

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                                                                           In-home consultations

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By doing only one in-home consultation a day, I am not bringing any scents of other cats/animals into your home that might upset your cat(s) and can ensure that strict hygiene standards are followed.     ​